By accessing, installing, or otherwise using our app (“App”) and/or website, you agree to be bound by these terms and conditions and all applicable laws and regulations. If you do not agree with any part of these terms and conditions (“Terms”), you are prohibited from using or accessing our App and/or website.

To register for an account and use our services, you must be at least 18 years old. By creating an account, you confirm that you meet this age requirement. If you are under 18, please do not attempt to register or use our services.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.

We are not liable for any consequences or damages resulting from users providing false age information. Users are responsible for ensuring the accuracy of the information they provide. Any issues arising from false information are solely the user’s responsibility.

MindBay is a mental wellness coach. It provides both short term mental support via its LetsTalk feature, or long-lasting positive change via Growth Coach feature. It does not provide any medical or therapeutic advice, diagnosis, and/or treatment. Instead, through its Growth workshop, it delivers mental wellness exercises that use techniques and methods of Cognitive Behavioural Therapy, in the following way:

Growth Coach helps you reshape your mindset to enhance relationships and boost your career.

By identifying and reframing your thought and behaviour patterns, and engaging in practical exercises, you’ll achieve lasting personal and professional growth. It’s a commitment to yourself— challenging but rewarding.

Let’s Talk offers a compassionate, non-judgmental space for you to freely express yourself.

Whether you need to let things off your chest or simply blow off some steam, this feature provides a supportive ear without any pressure. It’s a moment of relief, simple yet deeply freeing.

Mindfulness offers guided practices and meditations to help you stay present, reduce stress, and enhance emotional well-being through focused relaxation techniques.

Features include:

1. Natural Language Processing (NLP)
• Understanding User Input: The ability to accurately interpret and respond to user queries in natural language.
• Context Awareness: Maintaining context over multiple interactions to provide coherent and relevant responses.
2. Personalization
• User Profiles: Creating and maintaining user profiles to tailor responses based on individual preferences and history. Adaptive Learning: Continuously learning from user interactions to improve personalization over time.
• Adaptive Learning: Continuously learning from user interactions to improve personalization over time.
3. Emotional Intelligence
• Sentiment Analysis: Detecting and appropriately responding to the user’s emotional state.
• Empathy: Providing empathetic responses to support users emotionally.
4. Security and Privacy
• Data Encryption: Ensuring all user data is encrypted and securely stored.
• Privacy Compliance: Adhering to privacy laws and regulations like GDPR, the Data Protection Act 2018, and HIPAA.
5. Accessibility
• Multi-Platform Support: Being available on various platforms (e.g., web, mobile apps, messaging apps).
• Language Support: Offering support for multiple languages to cater to a diverse user base.
6. User Engagement
• Interactive Content: Providing engaging content such as quizzes, exercises, and interactive sessions.
• Notifications and Reminders: Sending timely notifications and reminders to keep users engaged and on track with their wellness goals.
7. Integration Capabilities
• Third-Party Integrations: Integrating with other apps and services (e.g., calendars, fitness trackers) to provide a holistic wellness experience.
• Application Programming Interface (APIs): Offering APIs for easy integration with other systems and platforms.
8. Scalability
• Handling High Traffic: The ability to manage a large number of simultaneous users without performance degradation.
• Cloud-Based Solutions: Utilising cloud infrastructure to ensure scalability and reliability.
9. Feedback Mechanism
• User Feedback: Allowing users to provide feedback on their experience to help improve the chatbot.
• Analytics: Using analytics to monitor performance and user satisfaction.
10. Content Management
• Knowledge Base: Maintaining an up-to-date knowledge base to provide accurate and relevant information.
• Content Updates: Regularly updating content to reflect the latest research and best practices in mental wellness.

These features help ensure that MindBay is effective, user-friendly, and capable of providing meaningful support to users.

To provide you with the best possible service, and for you to gain the full benefits offered by our services, it is essential that you provide us with accurate and up-to-date information. This helps us ensure that we provide support and recommendations that are tailored to your specific needs.

You agree to use MindBay for its intended purpose and not for any unlawful or harmful activities. The more you use MindBay for its intended purpose, the better results you will achieve. Remember, MindBay is designed with your best interest in mind, hence it is in your benefit to use it appropriately.

You agree not to: (a) use the App for any unlawful, fraudulent or harmful purpose; (b) transmit material that is defamatory, obscene, or otherwise objectionable; (c) engage in data-mining, scraping or similar data-extraction; (d) introduce viruses or other malicious code; or (e) attempt to gain unauthorised access to the App or related systems. We may suspend or terminate your account for breaching this clause.

MindBay is designed to offer general information and self-help support only; it does NOT provide professional clinical, medical, diagnostic, or treatment advice and must never be relied upon in place of advice from a qualified health-care provider. If at any time you feel that you (i) may harm yourself or others, (ii) are in crisis or (iii) require immediate assistance, you must dial the emergency services (e.g. 999 within the UK) or contact the Samaritans on 116 123 (UK) or your local equivalent without delay.

The App may sign-post or link to crisis resources, but it does not monitor users in real time and does not dispatch emergency services.

You agree that you will not delay seeking professional help because of something you have read or been told by MindBay.

If MindBay prompts you to seek professional help you agree that you will do so and that you remain solely responsible for obtaining appropriate clinical care. For any specific concerns in these areas, you should consult a licensed professional.

MindBay is classified as a UK Class I Software as a Medical Device intended only as a self-help adjunct. It does not provide diagnosis or make clinical decisions. Where MindBay is recommended or prescribed by a healthcare professional, that professional:

a. remains solely responsible for assessing the patient’s suitability for the App, including suicide or self-harm risk;

b. must ensure that the patient receives any additional clinical care that may be required; and

c. acknowledges that the App does not lessen or replace their professional duties, standards of care, or insurance obligations.

Mindbay Technologies Ltd does not and cannot assume clinical liability arising from decisions made by healthcare professionals. Nothing in these Terms creates a clinician-patient relationship between Mindbay Technologies Ltd and any user.

DO NOT use MindBay if you have, or believe you may have, any of the following (this list is non-exhaustive):

• Severe Mental Health Disorders (e.g.: schizophrenia, bipolar disorder, or severe depression);
• Acute Mental Health Crises (e.g.: suicidal ideation, or severe anxiety attacks);,
• Complex Medical Histories involving multiple co-occurring conditions;
• or where you otherwise require intensive, personalised clinical support.

Whilst MindBay can be a useful adjunct, it is not a substitute for professional care, particularly for individuals with limited access to medical services. Always consult a licensed health-care provider to determine the most appropriate form of support for your needs.

We rely on the information provided by you to verify your age, gender, occupation, relationship status, education level, and living situation. By using our Services, you represent and warrant that all information you provide is true, accurate and complete. We are not liable for any consequences arising from false or misleading information you provide and we may terminate your access immediately if we discover any such false information.

Except to the extent that the law does not permit such limitation, Mindbay Technologies Ltd (including its directors, employees, consultants and licensors) shall have no liability to you or to any third party for any loss, damage, costs or expenses arising out of, or in connection with, your use of MindBay, including without limitation any self-harm, harm to third parties or deterioration of mental or physical health. Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence or for fraud.

• To ensure the safety, confidentiality, integrity, and authorised availability of your information, we utilise the following recognised encryption methods:
• Advanced Encryption Standard (AES): A widely used symmetric encryption algorithm known for its speed and security.
• Rivest-Shamir-Adleman (RSA): An asymmetric encryption algorithm used for secure data transmission, particularly useful for encrypting sensitive data.
• Secure Authentication and Authorization: Implementing robust user identification and authorization processes to prevent unauthorised access.
• Key Management: Proper key management practices are crucial. This includes secure generation, storage, distribution, and rotation of encryption keys to ensure data integrity and confidentiality.
• Secure Data Storage: Encrypting data at rest is essential to protect it from unauthorised access. This includes using strong encryption algorithms and secure storage solutions.
• Multi-Factor Authentication (MFA): Adding an extra layer of security by requiring multiple forms of verification before granting access to sensitive data.

In the event of a breach of these Terms by either party, the non-breaching party shall provide written notice to the breaching party detailing the nature of the breach. The breaching party shall have 14 days from the receipt of such notice to remediate the breach. If the breach is not remediated within this period, the non-breaching party may pursue any remedies available under these Terms or applicable law.

Mindbay Technologies Ltd reserves the right to modify, update, or discontinue any aspect of the website and conditions, at any time without prior notice, unless it involves a subscribed service by which prior notice is given. This includes, but is not limited to, changes in content, features, design, and functionality. Users acknowledge and agree that the Mindbay Technologies Ltd shall not be liable for any modifications, suspensions, or discontinuations of the website, application, or any part thereof.

• To keep you engaged and supported on your journey of mental wellbeing, we provide the following notifications that can be adjusted in the settings/preferences in your account:
• Daily Check-ins: Reminders to check in with MindBay to monitor your mood and mental health status.
• Activity Reminders: Notifications to engage in recommended activities such as mindfulness exercises, journaling, or physical activity.
• Appointment Reminders: Alerts for upcoming sessions or appointments with mental health professionals.
• Progress Updates: Notifications that provide progress updates and achievements over time.
• Resource Recommendations: Suggestions for articles, videos, or other resources based on your current mental health needs.
• Crisis Alerts: Immediate notifications if signs of a mental health crisis are detected, encouraging you to seek professional help.
• Motivational Messages: Positive affirmations and motivational quotes to encourage and uplift you.
• Feedback Requests: Periodic prompts asking for feedback on your experience with MindBay to improve service quality for your best interest and needs.

We are here for you! If you ever need help or have any questions while using our service, please don’t hesitate to reach out using the details provided below. Our dedicated support team is available to assist you with any issues or concerns you may have. We strive to respond to all inquiries promptly and ensure you have the best possible experience. Your well-being is our top priority, and we’re committed to providing you with the support you need.

Email: contact@mindbay.ai

We value your thoughts and experiences! Your feedback is important to us as it helps us improve and provide the best possible service. We encourage you to share your experiences, suggestions, and any concerns you may have. Whether it’s a compliment or a constructive

critique, we want to hear from you. Your voice matters, and together, we can make our service even better.

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle such disputes or claims, provided that if you are a consumer

resident in another part of the courts of the United Kingdom you may also bring proceedings in your local courts.